Resources & Insights
Practical guides, sector scenarios, and insights from our work with organisations and communities.
Sector Scenarios
Every organisation faces different challenges, and there’s no standard solution. These scenarios show how we’d work with organisations across different sectors to understand their specific situation and design a practical starting point.
We maintain strict confidentiality for all client work. The scenarios here are composite examples based on sector research and common organisational challenges.
Public Sector: Manawa Ora Primary Health Organisation
Sector: Public sector (health, government, social services) | Scale: 85,000 patients | 22 practices | 450 staff
The situation: A regional PHO under pressure from every direction: expanding reporting requirements, tighter funding, rising patient complexity, and workforce shortages. Some clinicians have quietly started using AI tools with no organisational guidance. This pattern is common across regulated public-sector organisations, from regional health to local government and social services.
The specific challenges: 12–15 hours/month manual reporting across 22 practices; shadow AI use with no policy or oversight; change fatigue; no governance confidence to approve safe pilots.
Where we’d start: Client communication support using firm templates. A contained, low-risk use case that frees senior time immediately.
How we’d work with you: Discovery session with partners, tested prompt library for common tasks, clear guidelines for safe use, small-group coaching clinic.
Education: Akoranga Training Institute
Sector: Vocational education (PTE) | Scale: 5,500 ākonga | 800 staff | Trades, business, IT, health
The situation: A large private training establishment where ākonga are using AI tools with no consistent policy, staff have mixed confidence, and departments are giving inconsistent guidance.
The specific challenges: Assessment integrity concerns with no sector norms; policy vacuum across departments; staff confidence gaps.
Where we’d start: A co-designed AI use policy with staff, ākonga, and Academic Board, giving the organisation a shared framework before tackling assessment redesign.
How we’d work with you: Discovery with key stakeholders, policy co-design workshops, assessment redesign for 2–3 pilot programmes, staff professional development.
SME: Bright Edge Accounting
Sector: Professional services (accounting and advisory) | Scale: 28 staff | SME and family office clients
The situation: An accounting firm where senior capacity is consumed by routine drafting, staff are experimenting with AI without firm-wide guidelines, and growth is limited by capacity constraints.
The specific challenges: Routine work consuming senior hours; shadow AI use with no safety or confidentiality guidelines; capacity constraints limiting new client intake.
Where we’d start: Client communication support using firm templates. A contained, low-risk use case that frees senior time immediately.
How we’d work with you: Discovery session with partners, tested prompt library for common tasks, clear guidelines for safe use, small-group coaching clinic.
Independent Practitioner: Alex Chen
Sector: Solo consultant (L&D and organisational design) | Scale: 1 practitioner | Portfolio of project-based clients
The situation: A solo consultant juggling every business role with no team support, facing admin overload and inconsistent AI results.
The specific challenges: 8–10 hours/week on non-billable admin; inconsistent AI results with no reliable method; uncertainty about what’s safe to share with AI tools.
Where we’d start: Client communication efficiency. Building personal templates and a tested prompt library for the most time-consuming recurring tasks.
How we’d work with you: 1:1 coaching session to diagnose the biggest time drain, personalised starter kit, ongoing support as needs evolve.
Methodology & Business Resources
The AI Gap: From Experiments to Everyday Practice
Format: Practical guide
Audience: Senior leaders, managers, and team leads
Many organisations have started their AI journey, but for most staff, AI remains something they tried once and quietly moved on from. This guide addresses the gap between “we have AI tools” and “AI is part of how we work.” It provides a practical framework for building the middle layer of AI capability—the judgement-led skills that turn experiments into everyday practice—including how to assemble context, judge quality, break down complex tasks, and embed AI into standard workflows.
Leading With Your Whole Brain: A Practical Guide
Format: Research synthesis & practical guide
Audience: Leaders, managers, coaches, and individuals
Dr Jill Bolte Taylor’s four-character brain model offers a neuroscience-grounded framework for understanding how we think, feel, and respond under pressure. This guide synthesises the core framework and translates it into practical tools for everyday use—including the BRAIN Huddle technique for emotional regulation, strategies for navigating team communication breakdowns, and a four-week implementation plan for building the skill of intentional choice-making.
Community Education Resources
Everyday AI: Starter Prompts for Senior Users
Format: Quick-reference guide
Audience: Older adults, community learners
Starter prompts designed for seniors to engage with AI effectively by leveraging their life experiences. Includes prompts for exploring hobbies, helping grandchildren with school topics, and simplifying complex information.
Supporting Seniors To Learn AI
Format: Quick-reference guide
Audience: Volunteer tutors, community educators
Effective prompts to help you teach the older people in your life how to be confident with AI. Emphasises exploring questions together, offering multiple explanations, and building confidence collaboratively.
Community AI Literacy Workshop — Facilitation Guide (60-min)
Format: Workshop guide
Audience: Workshop facilitators, community organisations
A complete workshop structure for enhancing AI literacy among community tutors. Includes preparation materials, facilitation tips, and follow-up strategies.
AI Literacy for Older Adults — Tutor FAQ
Format: FAQ guide
Audience: Community tutors, educators
Comprehensive FAQ addressing common concerns about AI safety, practical applications, and teaching strategies. Helps tutors facilitate learning through familiar topics whilst leveraging older adults’ life experience.
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